Contact Us
Have questions? We're here to help!
Get in Touch
support@pep-pet-supplies.online
For general inquiries and order support
Customer Support
support@pep-pet-supplies.online
Questions about orders, products, or shipping
Legal & Compliance
legal@pep-pet-supplies.online
Terms, policies, and legal matters
Response Time
24-48 hours
Monday - Friday, 9:00 AM - 5:00 PM CET
Location
European Union
Shipping available throughout EU & select regions
Note: Due to high volume, response times may be longer during holidays and peak seasons. We appreciate your patience!
Quick Help
?Where is my order?
Check your email for tracking information. Orders typically ship within 2-5 business days. Contact us with your order number if you haven't received tracking details.
?Can I change my order?
Contact us immediately after placing your order. We'll do our best to modify it before shipping, but we cannot guarantee changes once processing has begun.
?Do you accept returns?
No. Due to health and safety regulations, all sales are final. Please review our completeRefund Policy before purchasing.
?Payment issues
If your payment failed, please verify your card details and billing address. Contact your bank if the issue persists. We accept all major credit and debit cards.
?Shipping costs
Shipping costs are calculated at checkout based on your location and order weight. We offer standard shipping throughout the EU and select international destinations.
?Product questions
For questions about specific products, sizes, or materials, email us with the product name or link. We'll respond with detailed information within 24-48 hours.
Tip: Include your order number in all support emails for faster assistance!
Before Contacting Us
To help us assist you faster, please have the following information ready:
📦 For Order Issues
- • Order number
- • Email used at checkout
- • Description of the issue
💳 For Payment Problems
- • Error message received
- • Payment method used
- • Date and time of attempt
🚚 For Shipping Inquiries
- • Order number
- • Tracking number (if available)
- • Shipping address