Refund Policy

Last Updated: January 8, 2026

No Refunds - Important Notice

Due to the nature of our products and health & safety regulations, all sales are final and non-refundable.

Why We Cannot Offer Refunds

Our pet accessories and supplies are subject to strict health and safety standards. Once an item has been shipped, we cannot legally accept returns or offer refunds due to:

  • Contamination Risk - Items may come into contact with animals, saliva, waste, or other biological materials
  • Health & Safety Regulations - Regulatory compliance prohibits the resale of used pet products
  • Hygiene Standards - We cannot verify the condition or cleanliness of returned items
  • Animal Welfare - Protecting the health of all pets requires strict handling protocols
  • Legal Liability - Accepting contaminated items exposes us to potential health violations

Policy Details

All Sales Are Final

By completing your purchase, you acknowledge and agree that:

  • No refunds will be issued under any circumstances
  • No returns will be accepted
  • No exchanges are available
  • All sales are considered final upon payment confirmation

This Includes:

  • Change of mind
  • Incorrect size or color selection
  • Pet refuses to use the product
  • Duplicate orders
  • Items no longer needed
  • Better price found elsewhere

Before You Purchase

Please carefully review your order before completing your purchase:

  • Check Product Details - Verify size, color, and specifications
  • Review Quantity - Ensure correct number of items
  • Confirm Shipping Address - Double-check delivery details
  • Read Product Descriptions - Understand what you're purchasing

Damaged or Defective Items

While we cannot offer refunds, if you receive a damaged or defective item, please contact us within 48 hours of delivery. We will assess the situation on a case-by-case basis.

Required: Photos of the damaged item and original packaging must be provided for assessment.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. We recommend:

  • Using a secure delivery location
  • Requiring signature confirmation (if available)
  • Tracking your shipment
  • Contacting the carrier directly if items go missing

Contact Us

If you have questions about this refund policy, please contact us before making a purchase:

Email: support@pep-pet-supplies.online
Response Time: 24-48 hours

Important: By completing your purchase, you confirm that you have read, understood, and agree to this No Refund Policy. This policy is legally binding and enforceable.